How can we help?
Quick answers for searches, prices, Route Scout, Eagle Scout, and account access.
Effective September 12, 2026Can I reopen my last search?
Yes. Previous results are saved for 12 hours, including after you close the app. Tap Previous results in Search to reopen them without using another search credit. The location is shown on the button, and saved prices may be stale.
Where is ethanol-free fuel?
Look for Ethanol-Free in the additional fuel grades available with Eagle Scout. It may be called Regular Clear at the pump. Prices appear only when our provider reports them; a missing price does not establish whether a station sells that fuel.
Why does Pump Scout request location?
Location is used when you choose Near Me, calculate distance from your actual search origin, or verify that a community contribution is close to a station. You can search by city, ZIP, postal code, or address without using Near Me.
How fresh are station prices?
Every station shows its available freshness context. Repeat searches may use a location-specific cache for speed and efficiency, while refresh actions request new provider data when allowed.
What does Route Scout calculate?
Route Scout uses your vehicle efficiency, tank size, starting fuel, fuel grade, trip type, and route geometry to estimate fuel use, cost, and practical fill-up stops. Always verify conditions and your vehicle’s actual fuel level.
How do I restore or manage Eagle Scout?
Open Pump Scout Settings → Membership & Account. Restore Purchases checks the current Apple ID, while Manage Subscription opens the App Store subscription controls.
Still need a hand?
Include the Pump Scout version, device model, and a short description of what happened. Do not send passwords, payment details, or precise location history.